Contact Us
Have a question, a suggestion, or just want to say hello? The LuckySpin Social team reads every message and responds within 24 hours.
Send a Message
Alternatively, email us directly at support@luckyspin-social.org.
Studio Info
Quick Answers
Can I get a refund?
LuckySpin Social is entirely free to play — there are no payments to refund. If you were charged by a third-party service claiming to represent us, please contact your bank immediately and let us know.
My Spark Coins disappeared — what happened?
Spark Coins are stored in your browser session and reset when you refresh the page — that's by design. For a persistent balance, create a free optional account. No Spark Coins have any real-world value.
How do I report a technical bug?
Email us at support@luckyspin-social.org with a brief description of the issue, your browser and device, and a screenshot if possible. We typically investigate within one business day.
I have a responsible play concern — who do I contact?
You can email us directly or visit our Responsible Play page for free UK helpline details and external support resources. We take all such concerns seriously and will respond with care.